Consumer Rights

Under the UK Consumer Protection (Distance Selling) Regulation 2000, we are obliged to state the following:

1. Supplier/Agent

The supplier/agent is Online Medical Services Limited of 7 Tufton Street, London SW1P 3QB. The Company registration number is 6482984.

The correspondence address is as follows:
Home Diagnostics
2 Wingate Business Exchange
64-66 Wingate Square
London
SW4 0AF

2. Description of Materials Stocked

Home Diagnostics supplies personal testing products and home sampling testing kits for sexually transmitted infections which can be detected from a urine sample. The sample must be returned to our associated laboratory for tests to be run before the results can be known. A full list of products is available on this website

3. Price

The price varies depending on the test requested and a full price list is available on this website next to the list of tests available.

4. Delivery

All orders received before 5.00pm Monday to Friday will be despatched that day by First Class Post or Royal Mail Special Delivery, depending on your preference, so the order should arrive the next morning. If your order has not arrived within 2 business days after it is sent we will happily despatch a replacement at no extra cost to you. If both testing kits then arrive, you should only return one testing kit to the laboratory. Costs of postage and packaging vary depending on the shipping method that you choose. We charge £3.95 for First Class Post and £6.95 for Royal Mail Special Delivery. Postage costs are listed in Pounds sterling (GBP).

5. Payment

At present we accept Visa, MasterCard, Visa Electron, Visa Debit and Maestro.

We do not accept personal cheques or postal orders.

6. Right to Cancel and Refunds

You have 7 days after the delivery of your test to cancel your order. A full refund will be given. If your test has already been carried out within this 7 day period then you no longer have the right to cancel.
You statutory rights are not affected.

Lab Man

How can we help you?

We offer a wide range of tests in these categories:

Health & Wellbeing

Sexual Health

Diabetes Tests

Blood Pressure

Fertility & Pregnancy

Urine Tests

Get in touch

A service you can trust

Home Diagnostics is affiliated with The Online Clinic, a leading UK provider of online medical services.


Lab Tech

Every Home Diagnostics
health test comes with more

•

Discretion from end to end. This means plain, unbranded packaging, secure systems and no data sharing.

•

Lab results delivered to you securely online in as litte as four hours after processing your test.

•

An interpretation of your results from a licenced UK doctor to help you make sense of whats going on.

•

A home delivery prescription service for medication from our affiliated partner, The Online Clinic, based on your test results.

•

Peace of mind.

Choose your test

Three simple steps to
find your peace of mind

Test

Your Home Diagnostics test will arrive quickly and may be as simple as a finger-prick or urine sample - nothing to worry about.

Lab

Just pop your sample in the post (shipping is prepaid) and it will be analysed by experts at a top UK testing laboratory.

Lab

We'll let you know the outcome quickly and match you with a friendly GP who will carefully interpret the results for you.

Lab

If you want to, follow up with the GP to ask any question to make sure you understand the results and any next steps.

Patient

Ask us anything

We hope you'll find what you're looking for on our website, but please give us a ring on 020 3827 6865 if you have any questions. Or just click the button below and send us a message.

Get in touch

Our latest updates

We accept the following forms of payment
Visa and Visa Debit accepted MasterCard accepted American Express accepted Verified by Visa MasterCard SecureCode